Privacy Policy
Committed to protecting and respecting your privacy
Quick ED Solutions & Solutions Sdn. Bhd. (“Quick3D,” “the Company,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and safeguarded in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”), and where applicable, other relevant international data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By accessing our website, using our services, or providing us with your personal data, you consent to the practices described in this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to:
Visitors to our website.
Customers who purchase 3D printing materials, products, or services from us.
Business partners, suppliers, and contractors engaged with Quick3D.
Any person who communicates with us through email, phone, or other channels.
2. Information We Collect
We may collect and process the following categories of data:
a) Personal Information
Full name, company name, designation, and identification details.
Contact information including address, phone number, and email address.
Payment details, billing addresses, and delivery information.
b) Transactional Information
Records of orders placed, services requested, materials purchased, and related correspondence.
c) Technical Information
Internet protocol (IP) address, browser type, operating system, device type, and access time.
Website usage data collected through cookies and analytics tools.
d) Communications Data
Records of inquiries, customer support requests, chat interactions, and feedback.
3. Purpose of Collection and Use of Data
The personal data collected from you will be used for the following purposes:
Provision of Services – To process, manufacture, and deliver 3D printed products, materials, or services ordered from Quick3D.
Transaction Processing – To facilitate billing, payment, delivery, and order fulfillment.
Customer Support – To respond to inquiries, provide technical assistance, and resolve complaints.
Account Management – To create, manage, and maintain customer accounts.
Marketing and Communication – To send promotional materials, newsletters, and offers (only if you have provided consent).
Website Improvement – To analyze and monitor website traffic, improve functionality, and enhance customer experience.
Legal and Regulatory Compliance – To meet obligations under applicable laws, regulations, or legal proceedings.
4. Disclosure and Sharing of Data
We do not sell, rent, or trade your personal data. However, we may share information in the following circumstances:
With Service Providers – Including but not limited to payment processors, logistics providers, IT service providers, and marketing partners, strictly for the purposes of fulfilling our obligations.
With Business Partners – Where collaboration is necessary for specific projects or services, subject to your consent.
With Legal and Regulatory Authorities – When disclosure is required by law, regulation, court order, or to protect our legal rights.
In Corporate Transactions – In the event of a merger, acquisition, restructuring, or sale of assets, where personal data may be transferred as part of the business assets.
5. Data Retention
Quick3D retains personal data for as long as necessary to fulfill the purpose for which it was collected, to comply with applicable legal, regulatory, or contractual requirements, and for business or accounting purposes. Once data is no longer required, it will be securely deleted, anonymized, or destroyed.
6. Data Security
We implement strict technical and organizational measures to safeguard your personal data against accidental loss, unauthorized access, alteration, disclosure, or misuse. These include:
Secure servers and encrypted storage systems.
Restricted access to personal data based on role and necessity.
Regular system monitoring and security audits.
While we strive to protect your personal data, please note that no electronic transmission or storage system is completely secure.
7. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to:
Recognize repeat visitors and preferences.
Monitor website performance and analytics.
Deliver targeted advertising (where applicable).
You may choose to disable cookies in your browser settings; however, this may affect the functionality of our website.
8. Your Rights
Depending on applicable laws, you may exercise the following rights regarding your personal data:
Right of Access – To request a copy of personal data we hold about you.
Right to Rectification – To correct any inaccurate or incomplete data.
Right to Erasure – To request deletion of your personal data, subject to legal or contractual limitations.
Right to Restrict Processing – To request restriction of certain data processing activities.
Right to Data Portability – To obtain a copy of your personal data in a commonly used format.
Right to Withdraw Consent – To withdraw consent to marketing or other optional processing.
Requests to exercise these rights should be submitted in writing to the contact information provided below.
9. International Data Transfers
If your personal data is transferred outside Malaysia, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable laws and regulations.
10. Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those websites before providing personal data.
11. Amendments to This Policy
Quick3D reserves the right to revise, update, or amend this Privacy Policy at any time to reflect changes in legal requirements, technological developments, or business practices. Any changes will be posted on our website with a revised “Effective Date.”
12. Contact Information
For questions, concerns, or to exercise your data protection rights, please contact us at:
Quick ED Solutions & Solutions Sdn. Bhd.
📧 Email: sales@quick-3d.com
📍 Address: 36, Jalan Serendah 26/41, Sekitar 26, 40400 Shah Alam, Selangor
📞 Phone: 011-5629 2133